Susan AI Privacy Policy

1. Who we are

Susan AI is an entertainment chat service operated under the Susan AI brand at susanai.org. This policy explains what we collect when you use Susan AI, why we hold it, and what you can ask us to do with it.

2. Scope of this policy

This policy covers the Susan AI website, the Susan AI companion chat and any Susan AI page linked from our navigation. It does not cover other websites you may reach through links placed by third parties.

3. Age requirement

Susan AI is intended only for adults aged eighteen or over, or the local age of majority where that age is higher. We do not knowingly hold information about minors, and we remove such accounts as soon as we learn of them.

4. Account information

When you register we store the email address or sign-in identifier you provide, a hashed credential where relevant, your display name and the date the account was created.

5. Conversation content

Messages you exchange with a Susan AI companion are stored so the companion can refer back to them. This includes text you send, requests you make and preferences you set inside the chat.

6. Companion preferences

The personality settings you choose — tone, interests, how often she writes first — are stored against your account so the chat behaves consistently between visits.

7. Technical data

We log the IP address the request came from, the browser and device family, the pages viewed on Susan AI, the referring address and timestamps. This is used for security and to understand load.

8. Payment data

If you buy anything, card details are handled by the payment processor. Susan AI receives a transaction reference, the amount, the currency and the result. We never store full card numbers.

9. Cookies and local storage

We use cookies and browser storage to keep you signed in, remember your interface choices and measure aggregate traffic. Blocking them may sign you out or break parts of the chat.

10. Analytics

Aggregated analytics tell us which Susan AI pages are used and where visitors leave. Reports are read at group level and are not used to profile an individual member.

11. Why we process your data

We process data to run the service you asked for, to keep accounts secure, to bill correctly, to answer support requests, to prevent abuse and to comply with the law.

12. Legal grounds

Depending on your location we rely on contract performance for delivering the chat, legitimate interest for security and service improvement, consent for optional cookies, and legal obligation for records we are required to keep.

13. Retention periods

Account and conversation data is kept while your account is active. After deletion, records are removed or irreversibly anonymised within thirty days, except where financial records must be kept longer.

14. Deleting a conversation

You can clear any individual Susan AI chat from inside that conversation. Cleared messages are removed from the companion memory and are not recoverable by you or by us.

15. Deleting your account

You can request full deletion at any time. We close the account, remove conversation history and strip identifiers from remaining logs.

16. Access and portability

You can ask for a copy of the personal data we hold about you in a common machine-readable format. We answer within one month, and tell you if we need longer.

17. Correction

If your details are wrong or out of date you can correct them in your account settings or ask support to do it for you.

18. Objection and restriction

You may object to processing based on legitimate interest, or ask us to restrict processing while a dispute is being resolved.

19. Withdrawing consent

Where processing relies on consent you can withdraw it at any time. Withdrawal does not affect processing that already took place lawfully.

20. Marketing messages

We only send promotional email if you opted in. Every message includes an unsubscribe link, and unsubscribing never affects service notices about your account.

21. Service providers

We share limited data with hosting, storage, payment, email and anti-abuse providers acting on our instructions. They may not use it for their own purposes.

22. No sale of personal data

Susan AI does not sell personal information and does not trade conversation content with advertisers or data brokers.

23. International transfers

Data may be processed in countries other than your own. Where that happens we use recognised transfer safeguards and require an equivalent standard of protection.

24. Security measures

We use encryption in transit, access controls limited to staff who need them, separated environments, logging of administrative access and regular review of dependencies.

25. Breach notification

If a breach is likely to affect your rights we notify the relevant authority within the statutory window and inform affected members without undue delay.

26. Automated decisions

Susan AI does not take decisions with legal or similarly significant effects about you by automated means alone. Reply generation is content, not a decision about you.

27. Third party links

Some buttons on Susan AI lead to partner destinations. Once you leave, that operator’s own policy governs your visit, and we have no control over what they collect.

28. Children’s data

We do not target anyone under eighteen. If you believe a minor has created an account, contact us and we will remove it and the associated data.

29. Regional rights

Depending on where you live you may hold additional statutory rights, including the right to complain to your local supervisory authority. Exercising any right will never cost you access to Susan AI.

30. Changes to this policy

When this policy changes we update the date shown on this page. Material changes are announced on the Susan AI homepage before they take effect.

31. Contacting us

Privacy questions and data requests can be sent to privacy@susanai.org. Please describe your request clearly so we can identify the right account.